Ceramic Bearings

As per the Consumer Contract Regulations June 2014, you can return goods and receive a full refund under the following conditions:

• You have had the goods delivered within seven working days of delivery from Big-S Brewery Engineering Consultants, this starts from the day after the goods have been signed for.
• The items are unopened and in the original condition as when they were delivered to you.

or

• The items have developed a fault during standard use.
• The items are within the manufacturer's warranty period.

Simple checks

• Please ensure that any parcels delivered are intact and free from damage and unopened, if they appear to show any damage please make a note when signing for the goods, alternatively you can refuse delivery of these items, however only full refusal if multiple parcels will be accepted, in the unlikely event this occurs please contact us asap by email info@big-s.co.uk or contact us using the contact form at: https://www.big-s.co.uk/contact. 
• Please check all items once unboxed to ensure that they are not damaged and are fully functioning, if this is not the case please ensure you notify us as soon as you can, or within the given returns policy time frame, on by email info@big-s.co.uk we will then arrange suitable collection and replacements where necessary.
• If any items appear not to be functioning as expected, do not attempt to fix or tamper with any products, this could affect your statutory rights, please notify us by email info@big-s.co.uk and we will arrange a suitable replacement.
• If you notice any irregularities with your order, please notify us as soon as possible or within 7 working days, by email info@big-s.co.uk we will endeavour to correct and refund where possible. 
• You can return any unwanted items, you can return the item(s) to us unopened and intact in a re-sellable condition within 14 working days after the day of receiving the goods, we are unable to accept any goods back that have been opened or the seal(s) have been broken or have been damaged, unless reported as damaged in transit, you can contact us by email: info@big-s.co.uk.

Our UK Mainland delivery service is provided by Parcelforce Worldwide. We may also use other couriers when required. 

We will always try to provide shipping and tracking information.

Standard UK mainland orders includes orders up to, and not exceeding, 30 kg, that fit in a single, standard shipping box.

Large items are sent via a standard 48L (48 hour large) service. Large items take from 2 working days to arrive.

Where possible, orders received by 2:30pm Mon – Fri are dispatched the same day. (*Excluding some items).

UK mainland orders after 2:30pm Mon - Fri are subject to next working day dispatch:

• For example, orders after 2:30pm on a Friday are dispatched on the next working day, usually a Monday.

UK Mainland Pallet deliveries are charged separately per pallet. They are usually delivered in 2-3 working days. Please contact us for the latest cost price.